Refund Policy

Refund Policy for Custom Design and Programming Services
All Website design and programming sales are final. In most cases, design mockups are created and approved before a deposit is requested. When a client approves a mockup or verbally agrees to a commitment, a detailed contract must be signed and returned with the deposit so that both parties are clear of all requirements before proceeding. A contract may be negotiated before signing but must be adhered to once a signed agreement is complete. If you agree to mock ups but fail to follow through on a contract and/or deposit, we retain the right to bill you for time taken to create the mockups at our regular hourly rate of $100.

CemSites may accept a refund request in some cases, at our discretion. An Instance where we would accept a request for a refund would be if CemSites and client are unable to work together in a communicative and professional manner or if creative differences force an end to all work.  If this is the case it will always be if the amount of hours put towards the job is less than the total amount of the deposit paid for the job. If this is the case, the remaining monies left after billing for all hours to date can be refunded to the client within 14 days and all work will cease.

Return Policy for Other Services
Other services including, but not limited to Graphic Design, Web Design and Development are typically custom projects. Each project is evaluated individually to estimate the total project cost, based upon the unique needs of each client.

CemSites maintains the same refund requests for all other hourly work as stated in the above Design and Programing Policy.

Cancelation and Return Policy for Hosting & Cloud License Fees
CemSites reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.

Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in U.S. dollars, and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and CemSites is not responsible for any change in exchange rates between time of payment and time of refund.

Unless otherwise stated within a signed contract, Customers may cancel at any time by contacting Cemsites via 1-877-783-9626. CemSites gives you an unconditional 30 day money back guarantee on managed hosting for any customer who paid the first invoice with a credit card or with Paypal.

Cancellations requested after the initial 30 days for managed accounts will go into effect on the renewal date for that particular hosting package. Unless specifically requested, the account will remain active until the period expires. If the account is eligible, any request for a refund outside of the initial 30 day period will be given on a prorated basis with any previous extended term discount withheld. Refunds are to be determined once the account has been canceled. Payments older than 60 days may require a refund via PayPal or mailed check due to our merchant account policies and procedures.

The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:

  • Bank Wire Transfers
  • Western Union Payments
  • Checks
  • Money orders

There are no refunds on Cloud License Fees, administrative fees, migration, data entry and install fees for custom software. Refund requests for .com, .net., and .org domain names (made within the 45 day money-back guarantee period) will have the common market value subtracted for those tld’s. Any ccTLD’s domain name purchases are non-refundable. Please note that domain refunds will only be considered if they were ordered in conjunction with a hosting package. Eligibility of said refunds will be determined at the time of cancellation.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Violations of the Terms of Service, Cloud License Agreements, or other written agreements between CemSites and the customer will waive the refund policy.

 Return Policy for Printing
Printing costs are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer.

Chargebacks
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never  an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.